Refund & Return Policy — 60-Day Money-Back Guarantee

At Formulation Factory, we are proud to stand behind Self Obsessed with one of the most generous guarantees in the supplement industry. We built this policy because we believe our formula works — and we want every customer to try it without any financial risk.

This Refund & Return Policy applies to all purchases made directly through us-selfobsessed.com and our official retail partners. Purchases made through unauthorized third-party sellers are not covered by this policy.

1 Our 60-Day Money-Back Guarantee

Every order of Self Obsessed — regardless of which package you choose — is protected by our full 60-day money-back guarantee. This means you have two complete months from your purchase date to evaluate the product with zero financial risk.

The 60-day window gives you enough time to complete a full cycle of Self Obsessed and experience the results for yourself. We count the guarantee period from the date of your original purchase, not from the date of delivery.

2 Refund Eligibility

We want to be completely transparent about what qualifies for a full refund and what does not. Here is a clear breakdown:

3 How to Request a Refund — Step-by-Step

Requesting a refund from Formulation Factory is simple and straightforward. Follow these steps to get your refund processed as quickly as possible:

4 Refund Processing & Timeline

We process refunds as quickly as possible. Here is a realistic timeline of what to expect from the moment you submit your request:

Credit card refunds typically appear faster (3–5 business days after we issue). PayPal refunds may appear within 24 hours once issued. Bank account/ACH refunds can take the longest at 5–10 business days after issuance.

5 Exchanges & Product Replacements

We currently do not offer direct product-for-product exchanges (for example, swapping one variant of Self Obsessed for another). However, we do offer the following options:

• Replacement for Defective Products: If your product arrived damaged, leaking, or defective in any way, we will ship a free replacement at no cost to you. No return required.
• Replacement for Shipping Damage: If your order was damaged in transit, take a photo of the damaged packaging and product and email it to our support team. We will dispatch a replacement within 1 business day.
• Wrong Item Shipped: If we sent you the wrong product or wrong quantity, we will correct the error immediately and cover all associated shipping costs in both directions.
• Missing Items: If your order arrived incomplete (e.g., a multi-bottle bundle with one bottle missing), contact us with your order number and we will dispatch the missing item same-day.

6 Damaged, Defective, or Incorrect Orders

Formulation Factory takes quality control seriously. Every batch of Self Obsessed is manufactured in a GMP-certified, FDA-registered facility and third-party tested for purity before it ships. In the unlikely event that something goes wrong, here is our process:

• Email [email protected] within 7 days of receiving your order
• Include your order number and a brief description of the issue
• Attach 1–3 photos showing the damage, defect, or incorrect item (required for claims)
• Our team will assess and either dispatch a free replacement or issue a full refund — your choice
• For damaged-in-transit claims, you do not need to return the product

7 Subscription Cancellations

If you enrolled in a Self Obsessed subscription plan (auto-ship / subscribe & save), you can cancel at any time with no penalty or cancellation fee. Here is everything you need to know:

• Cancel anytime — there are no contracts, lock-in periods, or cancellation fees
• Log into your account at us-selfobsessed.com and navigate to "Manage Subscription" to cancel directly
• Alternatively, email [email protected] with "Cancel Subscription" in the subject line
• To avoid being charged for the next billing cycle, cancel at least 24 hours before your next scheduled charge date
• Cancellations requested after a charge has been processed will not reverse that charge — however, you may request a refund under the 60-day guarantee if applicable
• You will receive an email confirmation within 24 hours of your cancellation being processed

8 Non-Refundable Items & Exceptions

While we strive to accommodate all reasonable refund requests, the following items and situations are not eligible for refunds:

• Original Shipping Charges: Shipping and handling fees paid at checkout are non-refundable, unless the return is due to our error (wrong item shipped, order damaged by us)
• Expedited Shipping Upgrades: Any additional fees paid for expedited or priority shipping are non-refundable once the order has been dispatched
• Digital Products: Downloadable guides, eBooks, or digital bonuses included with your order are non-refundable once accessed
• Products Purchased from Third-Party Sellers: Orders placed through Amazon, Walmart, eBay, or any other third-party marketplace are governed by that platform's return policy, not ours
• Promotional or Bundle Add-On Items: Free gifts, promotional items, or "buy one get one" bonus products included with qualifying purchases are non-refundable as standalone items
• Orders Outside the 60-Day Window: Refund requests submitted after 60 days from the original purchase date are outside our guarantee window and cannot be honored

9 Chargebacks & Payment Disputes

We strongly encourage customers to contact our support team directly before initiating a chargeback or payment dispute with their bank or credit card company. Here is why:

• Our support team can resolve most issues within 1–2 business days — far faster than a formal chargeback investigation (which can take 30–90 days)
• Chargebacks initiated while a refund request is already being processed may create duplicate credits or delays in your refund
• We will provide full cooperation and documentation to any bank or payment processor investigating a legitimate dispute
• Fraudulent chargebacks (where a refund was already issued) may result in account suspension and legal action as necessary

If you initiated a chargeback before contacting us, please reach out to our support team anyway at [email protected] — we can often resolve it faster by working directly with you.

10 Contact Customer Support

Our customer support team is real humans who genuinely care about your experience with Self Obsessed. Whatever your issue — refund, exchange, question about your order, or product feedback — we are here to help.